Frequently Asked Questions

How do you put your customers first?
Our entire business model is based on performance results and customer satisfaction. We only succeed if the customer has succeeded in their goal or desired outcome. There are numerous ways we put our customers first, for example:

• Proper and complete detailed scoping of every project
• Excellent, responsive communications throughout project(s) – we provide them with continual information
• Safety is a cornerstone of our culture – this brings alignment with our customers, subs and users values and desired state
• We build long-term relationships with our customers and become their reliable partners and trusted advisors for all their construction projects
• We use proven processes and train our staff and subs extensively to ensure everyone is meeting quality and safety standards
• Our goal is your complete satisfaction and only the best quality on every job will do. In fact, we strive for zero punch lists and the elimination of change orders
• We provide excellent value in construction creativity, innovation and solutions
• Our surveys to customers speak volumes – we consistently survey our customers to ensure we are delivering on our promises and we strive to continuously improve

Shouldn’t all construction companies put their customers first?
Absolutely! Unfortunately this is not always the case. And, not all construction companies start with the mindset and attitude of putting their customers first. We believe in single source responsibility and focus on all we do; focusing on our customers desired end state and results. We want our customers to succeed!

Isn’t construction by nature a struggle?
We strive to eliminate the animosity and conflict that many people feel come with construction projects. We think construction should be a simplified process that is based on performance. Doing our job with honor, ethically, and with a great attitude is simply the way we do business.

What is Performance-based Construction?
It is a way to approach construction that focuses on results and customer satisfaction. Construction done the traditional way is a commodity. Construction done on a performance basis provides higher level of quality, value, satisfaction, innovation, etc.

What is Job Order Contracting (JOC)?
Job Order Contracting is a program for managing construction projects that supports multiple projects in renovation, rehabilitation, and repair. Major advantages to customers include simplified process that is fast and responsive to their needs, excellent quality in construction, and predetermined pricing coefficients and scoping so that there are no surprises. Our JOC program helps customers better manage project backlog at facilities, campuses, and infrastructures.